Case study
Camelot ICT Group
European based managed service provider (MSP) focused on Microsoft technologies
- Managing Microsoft 365 tenants for over 1,500 endpoints from 32 customers.
- Providing management services for Microsoft 365 since 2016.
- Specializing in services such as corporate network security and proactive monitoring
Challenges
- Switching between different Admin Center portals to manage multiple customer tenants was inefficient
- Continually logging into different accounts to perform admin tasks on separate tenants was a big headache
- Time-consuming manual processes to create QBR reports for user adoption and license inventory
- Required to write complex PowerShell scripts to perform bulk updates on customer tenants
Results from using sapio365
- A single tool for ALL admin tasks with an extensive, global view of data, groups and user permissions on each tenant
- Role-Based Access Control (RBAC) settings allowing technicians to manage all customer tenants from a single login account
- All account usage history is easily exportable along with M365 license assignments by department
- Processing bulk updates done now with a single click, and no PowerShell scripts needed!
“Constantly switching between different Admin Center portals and logging into different accounts to manage each tenant was a huge headache and very time consuming.
Using sapio365 we have empowered our technicians to monitor and manage all customer tenants from single UI and a single login, reducing time spent by 50%.””
Gerben Goede, IT Services Director
Camelot ICT Group
IT Admin frustrations
After several months of managing their customers’ M365 environments using the native tools provided by Microsoft, the Camelot ITC technicians quickly realized that switching between multiple Admin Center portals to manage their customer tenants was extremely inefficient.
In addition, it was tedious to continually log in with different accounts to perform tasks. With a growing number of clients to manage, the Camelot ITC operations team understood the value of investing in a multi-tenant, full-featured management solution.
Their business requirements included the following:
- A single view to monitor and manage ALL customer tenants and perform necessary updates
- Ability to easily switch between customer tenant views without having to login using a different account
- Bulk updates for selected user accounts without the need for PowerShell scripting
“Some of our clients require a documented audit trail of all user onboarding and offboarding activities. Using sapio365 made this totally easy.
The toolset automatically logs all admin actions and allows us to export specific activities to a CSV file with a single click.”
Gerben Goede, IT Services Director
Camelot ITC Group
Multi-tenant admin solution
After investigating other administration solutions for managing multi-tenant environments, they decided on sapio365 . They identified it as the most comprehensive solution to help their IT services team support their customers. Gerben Goede, the IT Services Director, cites sapio365 as being the best full-featured tool for all of Camelot ITC’s management and reporting needs.
In 2023, Camelot ITC moved forward with the deployment of sapio365. “The solution has been instrumental in our ability to easily and efficiently manage over 30 customers from a single interface without switching login accounts between tenants.” – Gerben Goede, IT Services Director
sapio365’s customizable reports have been extremely valuable to Camelot ITC. Their technicians can create any type of report on license accounting, user activity, and account status within minutes. They can also perform bulk updates to user accounts without writing complex PowerShell scripts and without the risk of unexpected errors.
The overall capabilities of the sapio365 admin solution can be summarized in three main principles:
- Full visibility
- Fast research and resolution of issues
- Easy bulk updates, without the need for PowerShell scripts
MSP business value benefits
The sapio365 admin tool gives Camelot ICT an easy and efficient way to manage their different customer tenants. Using a single solution that provides monitoring, reporting, and bulk updates all from a single login has reduced their overhead time by 50%, freeing up their IT service technicians to perform value-add project work for the firm.
Specific improvements to the management of their customers Microsoft 365 tenants include the following:
Improved security by controlling access rights
Camelot ICT now has a secure way to provide admin access rights to manage customer tenants. Using the built-in RBAC features of sapio365 they configured specific access roles for different members of their team. This allows their IT technicians to easily toggle between different data views from a customer tenant and perform necessary updates without having direct access to the tenant and without switching logins.
Reduced IT administration time for bulk updates
The IT services and support group tasked with making necessary bulk updates can perform their tasks inside of a single interface without writing any PowerShell scripts. All activities performed by administrators are logged within sapio365 and can be linked to their helpdesk ticketing system.
User offboarding audits are built-in
The senior engineer for IT services reported that some of their customers require an audit trail for user offboarding. The sapio365 admin tool makes this simple by allowing them to select specific activities from the log data views and export them to a CSV file to share with the customer.
Future Plans
Camelot ICT Group is focused on increased monitoring of security and standards compliance for their customers. In the latest release of sapio365, additional Microsoft 365 usage information is available which empowers managed service providers to uncover security weaknesses.
In addition, there are specific dashboards and reports configurable within sapio365 to help administrators identify security and compliance issues, such as weak MFA settings or email auto-forwards going outside the organization. Using these new, actionable insights, the Camelot ITC technicians will be able to quickly identify and troubleshoot those security and compliance issues.
The Camelot ICT Group is a results-oriented and security-focused MSP based in the Netherlands. Their key objective is to guide customers with honest and experienced advice that helps them leverage modern technology to advance their business.
| MSP Partner: | Camelot ICT Group |
| Country: | Netherlands |
| # of Employees: | 35 employees and technology consultants |
| Case Study Topic: | Improved Multi-Tenant Administration for Microsoft 365 |